Smartsheet’s Financial Care team is seeking a Process Optimization Analyst to lead the design and implementation of operational improvements across billing, payments, and financial support workflows. As a Process Optimization Analyst in the Financial Care department, you will be responsible for analyzing, designing, and implementing improvements to customer care operations related to billing, payments, and financial support. You will leverage data-driven insights, automation, and AI technologies to streamline workflows and enhance the customer experience.
Job listings
$75,000–$88,000
USD/year
We are seeking an energetic Senior Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions, playing a key role in building a business and having a direct impact on driving customer implementation and adoption. Core responsibilities include assisting and leading new and existing customer implementations end-to-end, building strong relationships with customers, and providing subject-matter expertise.