Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Your main responsibility will be building, leading, and strategically developing the Client Success team for the German and Austrian brokerage markets. You will set clear goals with a strong focus on client satisfaction and long-term retention, as well as analyze and track relevant KPIs and client feedback using a data-driven approach to develop targeted measures for improving performance and efficiency.