Remote Customer service Jobs · Germany

You are responsible for accepting and processing inquiries, complaints and special cases relating to cars. You support our business customers by telephone with their concerns and find suitable solutions together. You are in regular exchange with other internal departments, e.g. when it comes to assessing technical cases. You approach challenges with a high level of service and solution orientation. You actively contribute to the continuous improvement of our service and ensure a positive experience for our partners.

You are a reliable contact person both for existing customers and for those interested in our services in France and Italy. You answer inquiries from our customers by email and chat. You work closely with other departments to find quick solutions for more complex questions. You are responsible for customer satisfaction and customer retention.

The Customer Success Specialist will be the primary contact between clients and internal stakeholders. This person will manage customer needs via the Account Management escalation queue in Salesforce, understand the client industry and products, and collaborate with other teams to mitigate customer risk. This role will also identify upsell opportunities, serve as an escalation point, and maintain regular communication with customer escalations.

As a Technical Support Manager at voize, you’ll tackle complex tech puzzles, turning challenges into “aha!” moments for our customers. You’ll lead integrations, smooth out system hiccups, and keep our platform running like magic. Every day brings new problems to solve, ideas to test, and opportunities to make a real impact in healthcare tech.