Support 6-10 strategic care group accounts as the go-to care expert alongside their Customer Success Manager.
Advise QM-Leitungen and Pflegedienstleitungen on documentation, QM processes, and change management as a peer.
Identify process, EHR setup, or product topics across accounts and bring them back to the Product team.
voize builds AI companions that take over digital workflows for frontline care workers, giving them time to care. Backed by a $50M Series A and trusted by 2,000+ facilities, the startup fosters an open, collaborative culture with flexible hybrid work.
Act as a trusted advisor for mid-market hotel customers, guiding them through onboarding, training, and platform adoption.
Leverage hospitality operations expertise to help customers optimize workflows and align technology with business goals.
Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience and drive long-term success.
Cloudbeds provides a unified platform that powers hotels across 150 countries, processing billions in bookings annually. With over 650 team members across 40+ countries, they foster a remote-first culture that values innovation, diversity, and collaboration.
Lead, coach, and develop a team of Customer Success Engineers to deliver measurable customer outcomes across Veeam Data Platform.
Drive scalable technical capability in data resilience, disaster recovery, cloud platforms, and automation.
Partner with Sales, Renewals, Product, and Support to align customer success activities with account strategy and revenue priorities.
Veeam is the Data and AI Trust Company, specializing in data resilience and data security posture management. Headquartered in Seattle with offices in 30+ countries, Veeam protects over 550,000 customers worldwide and fosters a culture of growth, learning, and impact.
Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Design the support experience for the Lexware business account across the whole customer journey.
Act as a liaison between the team, feature teams, and banking partners, bringing user perspectives into product decisions.
Monitor key metrics, uncover blind spots, and improve support processes.
Lexware develops accounting and business software for self-employed individuals and small businesses, helping over 450,000 German companies manage their finances. The team values diversity, inclusion, and collaboration, and is officially certified as a Great Place to Work®.
Provide written and phone support for customers on payroll software, resolving complex issues and detecting bugs.
Guide customers to optimal product use and independently solve technical and payroll-related questions.
Identify recurring requests and collaborate with support and development teams to improve product and self-service offerings.
Lexware develops accounting, payroll, tax, and financial software for self-employed individuals and small businesses, and is the market leader in Germany. The company fosters an agile, diverse culture with flexible hybrid work and is officially a Great Place to Work.
Resolve complex clinical inquiries and serve as the primary escalation point for dental professionals in Germany.
Provide expert clinical guidance via phone, chat, video, and email while acting as the liaison between doctors and the lab.
Perform quality assurance reviews, coach team members, and support knowledge base localization.
Dandy is building the operating system for dental offices, modernizing the $400B dental industry through technology. Backed by leading venture capital firms, the company fosters a high-performance, inclusive culture and offers comprehensive benefits.
Perform on-site maintenance, calibration, and repair of measuring instruments at customer locations.
Handle service and qualification tasks in regulated GMP environments, such as pharmaceutical and biotechnology industries.
Plan service assignments independently, manage your own spare parts inventory, and support product development through customer feedback.
Anton Paar Germany GmbH is a subsidiary of Anton Paar GmbH, specializing in the sales and service of precision measuring instruments. With over 170 employees, the company offers a stable and long-term career path, with many employees staying for more than 20 years in a collegial and supportive environment.
Act as central point of contact for automotive knowledge in roadside assistance, developing efficient repair and support processes.
Build and manage a central knowledge database, creating clear instructions and training materials for service agents and external partners.
Monitor training success and optimize communication between first and second level support while exploring new technologies like AI and AR.
Bosch Service Solutions Magdeburg GmbH specializes in service solutions across mobility, consumer goods, industrial technology, and energy. It is part of the global Bosch group and employs a team focused on innovation and quality.
Provide exceptional customer support throughout implementation and daily use of the platform.
Manage stakeholder relationships and ensure data quality for German renewable energy portfolios.
Act as strategic advisor, analyzing customer KPIs and driving product improvements based on feedback.
Streem Energy develops a next-generation SaaS platform for commercial management of renewable energy assets. The company fosters a dynamic, entrepreneurial environment with an international team focused on accelerating the energy transition.