Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Lead, coach, and develop a team of Customer Support Leads to deliver exceptional support to hoteliers.
Act as primary escalation point for complex customer issues, drawing on hotel operations background to drive resolution.
Own and drive key support metrics, including CSAT, NPS, SLA adherence, and First Contact Resolution.
Cloudbeds builds an intelligently designed platform for hospitality, powering properties across 150 countries with billions in bookings annually. With over 650 employees across 40+ countries, they are a remote-first team that values innovation and collaboration.
Build deep, ongoing relationships with customers to understand their evolving business challenges and GTM strategies.
Translate customer problems into scoped internal projects, partnering with Product, Engineering, and Data teams.
Act as the customer's strategic advocate, ensuring their needs shape the roadmap and priorities.
HockeyStack builds a marketing attribution and revenue analytics platform for B2B companies. They have raised $50M+, grown to 8-figures ARR since 2023, and work with clients like Microsoft and Harvey, operating in San Francisco with a fast-paced, winning culture.
Support customers by resolving complex questions and investigating issues.
Analyze customer interactions and operational data to identify improvement opportunities.
Collaborate with cross-functional teams to improve customer outcomes and drive process enhancements.
This is an opportunity to join a customer-focused team within a fast-growing digital financial services environment. The role provides a supportive environment focused on professional growth, flexibility, and employee wellbeing.
Support retailer and CPG funded shopper marketing initiatives with Vestcom accounts using proprietary shelfAdz media solution.
Manage client relationships as primary point of contact, ensuring business objectives and schedules are met.
Build relationships across client and Vestcom functional areas and manage multiple projects to completion.
Avery Dennison Corporation is a global materials science and digital identification solutions company providing branding and information solutions. With approximately 35,000 employees in over 50 countries and 2025 sales of $8.9 billion, the company emphasizes innovation, sustainability, and customer experience.
Independently manage complex customer issues, interpret policies, and collaborate cross-functionally to meet customer requirements and support business objectives.
Develop customer quotations, review purchase orders for compliance, analyze consignment inventory, and authorize SAP entries to ensure accurate fulfillment.
Serve as the primary contact for assigned customers, resolving accounts receivable issues, managing quality notifications, and recommending process improvements.
Entegris is a global company providing advanced materials and process solutions for the semiconductor and other high-tech industries. With a values-driven culture emphasizing people, accountability, creativity, and excellence, Entegris encourages leadership at every level and leverages diverse backgrounds to innovate.
Own the end-to-end renewal process for an assigned book of business, serving as the primary broker contact throughout the renewal lifecycle.
Develop renewal strategies with brokers, analyzing competitive market data and negotiating with Underwriting to drive retention.
Collaborate cross-functionally with teams like Underwriting, Account Management, and Product to ensure accurate, timely renewals and exceptional customer experience.
Angle Health is an AI-native, integrated healthcare company replacing legacy systems to make healthcare accessible and transparent. Backed by world-class investors, it is a startup with a small, core team focused on building the future of healthcare.
Field incoming client communications via phone, chat, and online customer portal.
Train end users on how to best use PerfectServe’s phone, mobile, and web applications.
Own basic-to-advanced troubleshooting efforts related to message delivery and content issues.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and 30,000+ customers, with a mission to accelerate speed to care through optimized workflows.
Assist in developing and upholding customer service quality standards by reviewing calls, chats, and emails.
Collaborate with managers to create improvement strategies and coach customer service representatives.
Leverage quality reports and trend analysis to inform business initiatives and operational improvements.
Colibri is a pioneer in online professional education, offering web-based courses since 2001. The company serves over 1 million customers annually and employs more than 1,500 mission-aligned professionals, fostering a culture based on love, joy, boldness, teamwork, and curiosity.
Act as the primary contact for sportsbook clients, resolving product and trading queries in real time.
Investigate anomalies and escalate complex incidents to technical or trading teams.
Support product enhancements by documenting issues and sharing customer feedback.
This company is a partner that provides AI-powered job matching services. It operates globally, using technology to streamline recruitment for hiring firms.