In this role, you will own the full customer lifecycle for a dedicated book of business, serving as the primary point of contact, delivering a high-touch, consultative experience that drives product adoption, customer value, and long-term retention, while acting as a trusted restaurant consultant.

Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle focusing on product adoption and churn mitigation. Generate brand ambassadors and uncover expansion opportunities to drive growth while influencing the customer journey through feedback to cross-functional teams. Success will be measured by revenue retention and customer engagement.