Become an expert in cutting-edge technology, DroneDeploy's drone flight and 3D data platform. Provide a top-notch customer experience through continuous learning, knowledge-sharing, and deep customer empathy. Collaborate with Support folks and cross-functional teams to resolve customer issues and help improve DroneDeploy's products.

As a Customer Support Analyst you will be part of the Implementation & Technical Account Manger Team implementing a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate. You will provide Level 1 support to clients addressing issues and escalating critical incidents.