As a Customer Support Specialist at Espresa, you will provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will manage escalations, interface directly with enterprise customers, and maintain high levels of customer satisfaction. This role requires working 9am - 5pm on East Coast hours, Monday - Friday.
Job listings
Support Twilio’s phone number customers, functioning as the voice of Twilio to customers and partners, and operate as a subject-matter expert for Phone Numbers; solve tough problems and enjoy helping others work through complex technical issues with strong communication skills to both technical and non-technical audiences.