The Guest Reservations Agent is essential to providing exceptional customer service, managing reservations, and supporting back-office operations. This role requires effective independent work, strong communication skills in a virtual setting, and the ability to ensure a seamless experience for both guests and internal teams. Familiarity with Breezeway is a must.

As the primary contact for guests, delivering exceptional customer service is key in this role. Responsibilities include managing guest communications, handling reservation processes, and providing back-office support such as coordinating with cleaning and maintenance departments. The role requires strong organizational skills, attention to detail, and the ability to learn new software quickly.