India
Unlimited PTO
The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals. Manage account escalations and provide insights with respect to the availability and applicability of new features in GitLab as relevant.