Remote Customer service Jobs · Technical Support

Diagnose problems and rapidly execute appropriate solutions to ensure clients' uptime targets are met. As part of the Field Coordination team, you will respond to field technician concerns, develop a deep knowledge of company software and hardware, manage incoming scheduling requests, coordinate with stakeholders, and ensure a world-class customer experience.

Functioning as a Subject Matter Expert for Bitwarden and our suite of services, you will expand skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers. You will work with customers to solve issues, look ahead to identify solutions, provide superb customer support, assist with billing/account management, and collaborate with Sales, Marketing, Development, and Product associates.

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software, including detailed onboarding playbooks and building relationships with customers.

Manage internal and partner support teams to provide Enterprise level, post-sales support to Smartsheet customers. Manage a mix of leaders and individual contributors within Technical Support, leveraging operational metrics  to successfully deliver support to our customers at scale. Set clear objectives, evaluate progress, coach, train, and instil a high-performance culture with a focus on teamwork, support excellence and ownership for resolving customer issues.