Serve as the front line of communication between the company and our customers. Representatives will respond to customer issues, complaints and inquiries via phone, email and chat. Primarily responsible for handling fundamental customer issues such as making account updates, assisting with the use of the platform, and documenting incidents via live support channels.

We are seeking a Customer Service Representative with excellent communication skills and a strong customer service mindset to handle inquiries, order processing, and escalations, requiring critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels.

Join Solera Health as a Member Engagement Representative, where you'll support participants on their journey toward healthier lives by providing exceptional customer service, addressing inquiries, and guiding them through systems, involving both inbound and outbound communications and resolving complex questions.