Assist with the deployment, end user support, implementation, data migration, and training for internal ConnectWise software suite for employees across all New Era locations domestically in the US and internationally. Provide application support to all internal users of ConnectWise, related integrations, and supporting applications, ensuring that requests are responded to and resolved within SLAs.

The Solutions Architect (SA) will serve as a key role within the Field organization as well with our Enterprise Accounts. This is a strategic role that bridges LivePerson Product team, Field organization and Customers and is a trusted advisor to our key customers who understand their business and best practices, as well to our Customer Support teams, working toward generating and executing strategic account plans.Lead the technical definition, development and execution of all custom LivePerson integrations, mobile apps, and desktop applications and features.