Support the Daylight PMS Implementation team as an experienced and dynamic consultant, playing a key role in delivering successful PMS implementations for hospitality clients across the EMEA region. Provide expert technical consultancy, lead implementations, implement interfaces, deploy tailored solutions, and ensure system compliance. Deliver staff training, oversee go-live activities, and maintain accurate project status reports.
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The Quality, Hotel Relationship and Escalations Lead acts as a bridge between hotels and technical support services, ensuring excellence in resolution and handling escalated issues with precision. This role promotes continuous improvement in support quality and fosters collaborative relationships with hotels, aligning solutions with their unique operational needs. As a key member of the Hotel Care team, you will transform Level 1 support operations and improve hotel satisfaction.