Assist in the set-up of new groups and ongoing maintenance in web portal and on-line enrollment system. Work with outside vendors to complete required filing and reporting. May demo platforms and/or communicate directly with clients, at the direction of Account Management and Tech Team leads.
As the Support Tools Administrator, you are the designer of the support experience. You command the CRM platform and position relevant features to ensure our players have an effortless support experience through a well designed player support journey. You will help navigate meaningful operational challenges to enable our agents to deliver excellent service at scale.
This is a contract position with 6 months to start, with strong potential to extend. This position is remote and offers benefits! The role involves reviewing and configuring Tenable Vulnerability Management for accurate vulnerability identification and reporting. You will analyze Tenable reports to prioritize remediation efforts based on risk and impact, assign vulnerabilities to owners, and coordinate with them to schedule maintenance windows.
As an IT Apps and Ops Support Specialist, you will play a crucial role in ensuring the seamless operation and optimal performance of our critical business applications. You will develop, execute, and maintain processes and automated solutions to ensure operational effectiveness and continual improvement. You will analyze moderate to high complexity technical and business problems using knowledge of industry, business operations, and application connectivity.
As a Salesforce Administrator at Roadie, you will manage, configure, and optimize our Salesforce Service Cloud instance for the Customer Experience team helping us leverage the full capabilities of Service Cloud to improve customer service operations, enhance customer experience, and meet our business objectives. You will work closely with cross-functional teams within the CX organization.
Serve as the primary administrator for the Salesforce platform, ensuring optimal performance and user experience. Design, configure, and maintain custom objects, workflows, validation rules, and process automation. Lead system upgrades, integrations, and data migrations. Partner with cross-functional teams to gather requirements and translate them into scalable Salesforce solutions.