We are seeking an experienced Tech Support Analyst to provide high-quality, in-person technical support for our Charlotte office and remote user base. This is not a Service Desk role — the position requires hands-on end-user support, including troubleshooting, hardware/software maintenance, and system imaging using SCCM. The ideal candidate will have a strong background in SCCM, ServiceNow, and Windows-based environments.
Job listings
As a Technical Support Engineer, you will handle remote technical support across our product lines for HCUS customers. You will support Synapse products, troubleshoot complex issues, and collaborate with peers to develop innovative solutions. The role also requires excellent time management and organizational skills; this position requires a firm grasp of time management and organizational skills.