Lead the CAP team, ensuring strategic goals are met and fostering a culture of continuous improvement and leadership development. Oversee the development, education, and implementation of client testing plans, learning agendas, and reporting adoption across AM and AE teams. Provide direct support on high priority client partnerships or vendor relationships that leads to overall team capability development.

Lead a team of researchers to turn data into insights, shaping content, business strategy, and product development. Develop and manage a research program that delivers original data, deep insights, and compelling storytelling. Architect the research framework, oversee data collection and analysis, and ensure insights are actionable.