North America
4w PTO
This role will lead the strategic development and scaling of Level 1 CX teams at BPO partner(s) to transform them into a world-class client experience function. The director will define what is needed to be successful across all facets (processes, workflows, tools, systems, training, change management, workforce management, culture) to cultivate a best-in-class client experience operation. This Director manages a high-performing internal team and drives operational excellence with internal teams and BPO partners.