Support the Director/VP in leading teams to transform customer feedback into actionable insights and ensure the successful delivery of change across operations. The Senior Manager will identify opportunities to unite efforts for optimized impact and contribute to operational strategy. Key responsibilities include customer journeys, root cause analysis, project management, and change management to enable Monzo to scale and innovate safely.
Job listings
Develop and implement rider safety programs using safety incident insights to protect riders and communities, while working cross-functionally to reduce risk and improve safety outcomes globally.
$110,900–$147,800
USD/year
The Director, Centralized Intake will provide leadership, capacity building and resource deployment for all Service Delivery System Intake. This position will facilitate strategy development, training and identify system-wide opportunities and needs. Through appropriate communication, relationship building and influence this role will be responsible for supporting and coaching the Y Network and Y-USA staff to ensure best-in-class customer experience.