The Team Leader, Bill Negotiations Operations works to lead business initiatives to improve customer experience and bill negotiation operations. This team leader provides coaching and mentoring to team members while contributing to the growth of the operations team. Responsibilities include providing resources and guidance for customers, utilizing online chat, escalating issues, contributing to improvements, and managing high-level escalations.

Lead a strong customer-centric culture, helping customers with their personal financial lives. Lead teams to ensure great service, maximizing efficiencies. Coach and develop Team Managers, ensuring quality and compliance. Interpret performance data to drive Operational Improvements. Lead key projects and help shape the future for People, Business and Customers.