Lead transformative initiatives in the contact center domain by overseeing large-scale migration and optimization projects, ensuring seamless coordination between cross-functional teams and stakeholders. The ideal candidate will bring strong project management expertise, bilingual proficiency (Spanish & English), and experience in contact center operations, cloud platforms, and stakeholder management.
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Drive the adoption of Clari's Conversation Intelligence tool - Copilot. You'll work with our internal team, as well as our customers, to build the industry's leading platform for capturing customer facing calls and deriving insights out of them that helps business optimize their processes. In this role, you'll own the product roadmap and development for workflows and features that help customers do sales coaching and collaboration effectively in Copilot.