Account Manager

As a Finom Account Manager, you will be at the forefront of client engagement, responsible for cultivating strong, lasting connections with our business customers. Your role is central to promoting Finom’s value through proactive communication, expert service, and strategic relationship-building. The goal of the Account Management team is to drive revenue from our portfolio of corporate accounts over time, focused on building best in class client relationships and identifying value add upselling opportunities for your clients and ensuring they grow over time with Finom. Initiate and maintain contact with clients via phone, video calls, and email to build trust, nurture relationships and strengthen brand loyalty. Act as a strategic partner to clients, deeply understanding their business models and requirements. Deliver bespoke guidance on Finom’s products and services tailored to client’s business needs. Manage a diverse portfolio of 100+ assigned existing clients using Finom’s CRM tools. Prioritize and navigate daily tasks efficiently, focusing on high-impact activities. Identify upsell opportunities by analyzing client behavior and transaction data, following company’s guidelines. Always strive to meet and exceed SLAs and performance metrics. Maintain accurate, up-to-date customer information and interactions in all relevant platforms. Ensure seamless delivery of services and rapid resolution of issues for dedicated accounts, communicating effectively with cross-functional teams. Support fellow account managers to collectively exceed customer expectations.