Senior Customer Success Manager

As a Senior Customer Success Manager, you'll drive growth and retention across enterprise accounts and own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients. Responsibilities include owning a portfolio of enterprise accounts, conducting strategic business reviews, and proactively managing account health to maximize retention and satisfaction.Leading end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches will also be a priority. Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations, and securing long-term partnerships while acting as the voice of the customer internally, collaborating with Product to influence roadmap decisions.