Director, Customer Outcomes Go To Market

This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNow’s footprint through business transformational, value-led services engagements all configured on the ServiceNow AI Platform. You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) organization—working across functions to influence customer adoption, retention, and value realization. This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made. You’ll be responsible for driving large, complex, and transformational service-led deals with some of the most strategic customers across the region, while also coaching and developing your team to build those same capabilities.