Customer Success Operations Manager

The Customer Success Operations Manager (CSOM) will work as part of the NAM Regional Sales team, supporting both the Sales team, as well as Megaport Partners and Direct customers. The role will be engaged around activities related to the customer experience, including providing support for initial customer onboarding, driving overall customer satisfaction, and helping to grow and retain revenue on existing accounts. This role will be responsible for facilitating internal activities related to the customer, including coordinating activity between teams within Megaport. You will be tasked with supporting and delivering on Megaport’s value to continually strive to increase customer satisfaction. The position will sit within the broader Commercial Team, working closely alongside our Global Channel team, Customer Service Managers, as well as Solutions Architects. Tasked with supporting and delivering on Megaport’s value proposition, you will continually strive to increase customer dependency from the numerous and ever-growing range of Megaport benefits.