Provide technical expertise and operational support to the Authorized Repairer Network, diagnosing vehicle concerns and guiding repair processes.
Investigate and analyze technical faults, delivering clear and actionable recommendations while creating detailed technical reports.
Manage MSX and client assets in full compliance with company policies, engaging with technical departments independently.
MSX has been a trusted partner to leading vehicle manufacturers and mobility organizations globally for over 30 years, with a focus on sales performance, repair optimization, and consumer engagement. The company has a global team and offers a dynamic international working environment, emphasizing diversity and employee empowerment.
Provide support and coaching to dealers for advanced diagnostic troubleshooting and pre-approvals.
Communicate directly with the customer's development team and follow up on current issues.
Report product deviations to the customer and continuously develop technical competencies.
MSX International is a global trusted partner to leading automotive manufacturers, dealers, and mobility organizations for over 30 years, helping transform businesses and optimize operations. With over 5,000 employees in 80+ countries, MSX fosters a dynamic and inclusive environment focused on sustainability and customer-centric solutions.
Act as central contact for strategic and operational roadside assistance, developing efficient repair and support processes.
Build and manage a central knowledge base, create training materials, and oversee training programs for service agents and external partners.
Optimize 1st and 2nd level support interfaces, define escalation paths, and evaluate new technologies like AI and AR for service improvement.
Bosch Service Solutions Magdeburg GmbH provides innovative services in Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology. The company is part of the global Bosch group and values collaboration, quality, and continuous improvement.
Assist customers via email or phone with warranty inquiries, providing personalized solutions.
Open, track, and close warranty cases using internal tools.
Leverage mechanical expertise to diagnose issues via photos/videos, coordinate with garage network, and ensure customer satisfaction.
AUTO1 Group is the leading European digital platform for buying and selling used cars. With over 10 years of experience, they foster a friendly work environment with training programs and corporate events.