Act as central contact for strategic and operational roadside assistance, developing efficient repair and support processes.
Build and manage a central knowledge base, create training materials, and oversee training programs for service agents and external partners.
Optimize 1st and 2nd level support interfaces, define escalation paths, and evaluate new technologies like AI and AR for service improvement.
Bosch Service Solutions Magdeburg GmbH provides innovative services in Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology. The company is part of the global Bosch group and values collaboration, quality, and continuous improvement.
Support business customers on proprietary software to identify service-related needs and deliver world-class customer service.
Stay proactively up to date with latest technologies concerning products and underlying technologies.
Prioritize and organize high-volume customer ticket workload while maintaining an up-to-date backlog.
Affinitiv is the largest provider of end-to-end data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. With over 20 years of experience and working with 6,500+ dealerships, the company offers a remote-friendly culture with comprehensive benefits.
Provide technical assistance and programming support to dealers for resolving vehicle repair issues.
Analyze VOC data to implement corrective actions and prevent wrong diagnosis reoccurrence.
Develop training modules and conduct dealer visits to improve service quality and Fix It Right first-time processes.
MSX International partners with leading automotive companies to enhance retail strategies and streamline operations. With over 25 years of experience, they are a trusted partner helping OEMs improve dealer performance and consumer engagement.
Provide friendly, high-quality support across phone, chat, email, and web while troubleshooting technical, product, and service issues aiming for first-call resolution.
Navigate multiple systems to research and resolve complex concerns, accurately document interactions in a ticketing system, and manage high-volume interactions.
Escalate issues when needed to ensure timely resolution in a fast-paced, remote environment.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, serving millions of high school students and educators nationwide.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.
Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Provide excellent customer service via phone and remote technical support.
Troubleshoot and configure PCs, printers, peripherals, and network equipment.
Perform maintenance tasks and provide ongoing user training and self-fix solutions.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed support, startup projects, and software/hardware sales. Servicing roughly 1400 clients nationwide, we focus on building relationship-focused partnerships with our clients.
Provide first-line technical support to end-users via phone, email, and chat.
Diagnose and resolve hardware, software, and network connectivity issues.
Document and track incidents using ServiceNow, escalating complex issues as needed.
XTIUM builds IT solutions and provides a culture that empowers employees to achieve their best in a dynamic, fast-paced environment. The company is a global team of diverse professionals focused on excellence and continuous improvement, with a collaborative and accountable culture.
Receive and process requests per alerts and calls within defined SLAs, performing ticket creation and routing to L2 engineers.
Troubleshoot and resolve L1/L2 issues through log review and root cause analysis, following pre-defined procedures.
Acknowledge alerts from OpsGenie, implement fixes, and proactively improve support procedures.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. Retaining nearly 1,000 full-time professionals across 25+ countries, the company has a culture of Relentless Performance with a 99% project success rate.
Resolving issues through phone, chat, and email in a fast-paced environment.
Providing excellent client support by engaging clients and providing clear communications, investigations, and aiding in quick resolution.
Troubleshooting and performing in-depth investigations to work towards determining the root cause of client/feature issues and deliver solutions.
Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.
Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Provide remote technical support to firm employees across the US, troubleshooting hardware, software, and network issues.
Administer end-user workstations, manage network devices, and maintain records of repairs using ticketing systems like ZenDesk.
Possess strong knowledge of Windows, Microsoft 365, LAN/WAN networking, and a CompTIA A+ certification is preferred.
Tyson & Mendes is a fast-growing civil defense law firm known for breaking the mold of traditional legal practice. The firm invests in its people with specialized training, clear leadership paths, and robust professional development, fostering a dynamic and diverse team.
Provide telephone, chat and email support to customers for troubleshooting requests & incidents.
Use Zendesk to log all requests and incidents with detailed information for tracking.
Assist with configuration and setup of equipment in support of Genea deployments.
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. The company has been recognized as a Top Workplace for 5 consecutive years and fosters a transparent, authentic culture.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system, escalate when needed, and ensure timely resolution.
Pursue training and certifications to invest in your ongoing development.
DYOPATH is an IT service company known for its L.O.V.E. philosophy—Living Our Values Every Day. They have an award-winning culture with a collaborative, upbeat environment and invest in employee growth through certifications and career paths.
Answer end-user questions by supporting phone calls, chats, and web inquires.
Take ownership of assigned client accounts by managing and resolving issues from start to finish.
Deliver fast, accurate, and friendly solutions that create a great client experience.
Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.
Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.
Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.
Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.