Assist customers via email or phone with warranty inquiries, providing personalized solutions.
Open, track, and close warranty cases using internal tools.
Leverage mechanical expertise to diagnose issues via photos/videos, coordinate with garage network, and ensure customer satisfaction.
AUTO1 Group is the leading European digital platform for buying and selling used cars. With over 10 years of experience, they foster a friendly work environment with training programs and corporate events.
Provide technical assistance and programming support to dealers for resolving vehicle repair issues.
Analyze VOC data to implement corrective actions and prevent wrong diagnosis reoccurrence.
Develop training modules and conduct dealer visits to improve service quality and Fix It Right first-time processes.
MSX International partners with leading automotive companies to enhance retail strategies and streamline operations. With over 25 years of experience, they are a trusted partner helping OEMs improve dealer performance and consumer engagement.
Act as central contact for strategic and operational roadside assistance, developing efficient repair and support processes.
Build and manage a central knowledge base, create training materials, and oversee training programs for service agents and external partners.
Optimize 1st and 2nd level support interfaces, define escalation paths, and evaluate new technologies like AI and AR for service improvement.
Bosch Service Solutions Magdeburg GmbH provides innovative services in Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology. The company is part of the global Bosch group and values collaboration, quality, and continuous improvement.
Provide support and coaching to dealers for advanced diagnostic troubleshooting and pre-approvals.
Communicate directly with the customer's development team and follow up on current issues.
Report product deviations to the customer and continuously develop technical competencies.
MSX International is a global trusted partner to leading automotive manufacturers, dealers, and mobility organizations for over 30 years, helping transform businesses and optimize operations. With over 5,000 employees in 80+ countries, MSX fosters a dynamic and inclusive environment focused on sustainability and customer-centric solutions.
Coordinate and schedule field service activities across assigned European markets.
Act as primary point of contact between field technicians, customers, and internal teams.
Track and report on service KPIs, SLAs, and field performance metrics.
Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help customers manage their fleets. The company is a certified Great Place to Work with a diverse and talented team, and a fast-paced culture.
Install, maintain, and troubleshoot scientific instrumentation at customer sites across the UK and Ireland.
Provide technical support and training to customers both onsite and remotely.
Travel frequently within the UK, Ireland, and occasionally internationally for service assignments.
Bruker develops high-performance scientific instruments and analytical solutions for life science and materials research. It is a global company focused on innovation and customer success, supporting researchers worldwide.
Perform installation, maintenance, and repair of telematics devices in customer vehicles, ensuring high-quality workmanship.
Engage with customers for on-site training, support trials, and serve as lead for strategic deployments.
Collaborate with Field Engineering to provide feedback and create custom installation guides for specialty configurations.
Motive empowers people who run physical operations with tools to make work safer, more productive, and more profitable, serving nearly 100,000 customers across industries. The company values diversity and inclusion, focusing on innovation and continuous improvement.
Evaluate dealer fixed operations, identify inefficiencies, and recommend performance improvements.
Coach dealer staff on sales techniques and customer service standards to meet objectives.
Track key performance metrics, report progress, and implement best practices.
MSX is a trusted global partner to leading vehicle manufacturers and mobility organizations for over 30 years. They design and deliver tailored solutions for sales performance, repair optimization, and consumer engagement with a diverse team.
Attending maintenance visits and responding to calls within service level agreements.
Responsible for asset management and providing accurate call closure and stock reporting.
Completing all engineering paperwork and attending proactive maintenance visits.
PDI Technologies empowers leading convenience retail and petroleum brands with technology solutions that drive growth and operational efficiency. We are a global team committed to excellence, collaboration, and diversity.