Director of Account Management

This role will develop and execute a strategic vision aimed at maximizing the value our customers receive from our products and services. Reporting to the CRO, you will build and lead a team of managers who will manage Account Managers, working directly with our customers to drive value. The goals include: generating expansion revenue via upsells and cross-sells, completing on-time renewals, increasing adoption and usage and communicating the business value realized by each customer along with the opportunities to pursue. By building out the AM org you will be dedicated to architecting processes and strategies to find additional revenue opportunities within current customer accounts, increasing NRR and NPS. You will build and lead a team of Front Line Sales Managers who manage Account Managers focused on delivering additional revenue streams “post-sale”. The responsibilities also include driving strategy to grow revenue within existing accounts by identifying new sales opportunities and successfully guiding them through contracting. You will develop a consultative sales process to help organizations understand how additional Fleetio products and/or services can help them and use data and product engagement insights to uncover additional pipeline opportunities within Fleetio’s customer base. You will also collaborate with Business Operations, Customer Success, Marketing and Product Management leaders to align strategies for accelerated growth. You must foster exceptional Salesforce hygiene to provide up-to-date and accurate ongoing forecasts, negotiate balanced renewals and expansions that profit our business while benefiting the client and Collaborate with the Sales and Customer Success team to help maximize client use, value, and satisfaction of our platform.