Customer Success Manager

The Customer Success Manager (CSM) at Pano focuses on strategic account management, driving customer adoption, and fostering long-term partnerships to maximize customer value and retention. Pano AI seeks an experienced Customer Success Manager to help us better serve both new and existing clients during an exciting early growth phase of the business. You will own the customer relationship post-initial sale – including partnering with Sales to ensure healthy, long-term customer relationships, working with internal Operations team members during the installation of Pano camera hardware, and collaborating across the organization for the ongoing delivery of our cutting-edge product. You will build and maintain strong customer relationships and serve as a trusted partner to both your customers and internal teams to maintain account health. Regularly present critical findings, strategic planning, and sometimes difficult information to clients. Foster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business context. Actively contribute to the refinement and development of new product features and service offerings by working closely with Product and Engineering. Travel expectations are approximately 15% to 25%.