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WHAT YOU’LL DO:
- Engage Thyme Care members by phone, text, and email to identify changes in health and social needs.
- Assess urgency, determine root causes, and connect members to appropriate healthcare and community resources.
- Support advanced care planning and coordinate care with providers and interdisciplinary team.
WHAT YOU’VE DONE:
- Completed virtual onboarding and training, becoming proficient in systems and tools.
- Built trusting relationships with members, prioritizing needs based on empathy and listening.
- Consistently met or exceeded productivity and quality metrics in a structured, real-time environment.
WHAT LEADS TO SUCCESS:
- At least 2 years in patient-facing care coordination, healthcare navigation, or related roles.
- Experience in a metrics-driven, high-volume environment such as a contact center.
- Strong communication, empathy, and ability to build rapport quickly in a phone-based setting.
Thyme Care
Thyme Care is a tech-native value-based oncology care enabler that partners with health plans and providers to deliver better outcomes and lower costs for people with cancer. The company is a growing organization with a culture that blends human support with technology and AI, aiming to create a more connected and compassionate experience for members.