Job Description
As a Customer Success Representative, you will be the first point of contact for Bundle’s learners, clients, and trainers, playing a critical role in ensuring every interaction reflects commitment to exceptional service. This contract position requires availability Monday through Friday from 3:30 PM to 12 AM Eastern Time with (1) 30-minute break.
You will serve as the face of Bundle via live chat, email, text, and phone—responding promptly and empathetically to learner and trainer inquiries, feedback, and technical questions. You will also troubleshoot and resolve service or product issues by identifying root causes and providing effective, timely solutions.
In this role, collaboration with cross-functional teams—including Learning, Marketing, and Product— is important in order to escalate and resolve complex cases. Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
About Frontier
Frontier is a subsidiary of Fresh Prints focusing on building full-time, cross-functional teams abroad for fast-growing companies.