Customer Support Representative Tier I

As a Customer Support Representative Tier I, you will deliver exceptional client support by being the first point of contact for customers, partners, and consultants, assisting them with any issues through multiple channels—email, phone, chat, and our support portal. Act as a client advocate by listening actively, understanding their needs, and advocating for their best interests in every interaction. Proactively resolve issues, prioritize customer issues based on severity and SLAs, and exceed customer expectations by delivering outstanding support. You will recreate, investigate, and resolve issues and guide and educate customers.