Healthcare Customer Service Representative

A-MLM

Remote regions

Philippines

Benefits

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Position Summary:

  • Deliver exceptional phone-based support to patients with billing and insurance questions.
  • Work from home with a schedule aligned to Philippine time, following US holidays.

Responsibilities:

  • Manage inbound calls, apply payments, and explain EOBs/ERAs.
  • Compose professional emails and escalate complex issues as needed.
  • Support AR and billing management functions.

Qualifications:

  • Prior experience in healthcare billing, insurance, or AR management required.
  • Strong understanding of EOBs, ERAs, and insurance contract terms.
  • Experience with eClinicalWorks (ECW) is highly preferred.

A-MLM

This company partners with healthcare providers to deliver patient-centered customer service, specializing in medical billing and insurance support. They operate a remote-first team that values empathy, professionalism, and collaboration.

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