New Customer Success Manager (West Coast)
Remote regions
USBenefits
Unlimited PTO
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Responsibilities:
- Drive customer success as the first point of contact for customers in named accounts
- Monitor overall client utilization and success
- Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed
Qualifications:
- At least 3 years of experience in a Customer Success Manager role in a SaaS company is required
- Outstanding relationship and rapport building abilities
- Excellent verbal and written communication, presentation, and problem-solving skills
What's in it for you?
- You join the gold standard in school safety software
- You will work with diverse teams made up of some of the best minds in the industry
Raptor
Raptor, founded in 2002, aims to protect every child, every school, every day. They are a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology, along with training and consultation solutions.