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• Drive adoption of use cases, helping customers quantify business value.
• Form strategic relationships with stakeholders to understand objectives and roadmaps.
• Act as the voice of the customer, driving enhancements with product teams.

Seismic provides a sales enablement platform that helps sales and marketing teams deliver engaging experiences and close more deals. They are committed to providing benefits and perks for the whole self and have fair and equitable compensation practices.

• Retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
• Ensuring that our customers are achieving maximum value from our solutions, driving renewals, expansions, and cross-sells.
• Supporting customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey.

GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges with their award-winning system of learning solutions that is purpose-built for K-12. Working with GoGuardian means joining a remote team of diverse, committed, mission-driven employees.

• Build and foster personal relationships with Instrumentl’s customers.
• Take on primary ownership of post-sale onboarding, engagement, retention, and expansion of customer accounts within your portfolio.
• Serve as the voice of our customers, share customer feedback, and advocate for our customers' needs.

Instrumentl is a mission-driven startup that helps the nonprofit sector drive impact. They are a hypergrowth YC-backed startup with over 5,000 nonprofit clients and are building the future of fundraising automation. They are cash flow positive and doubling year-over-year.

• Manage a high volume of customers using one-to-many communication strategies.
• Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
• Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.

Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.

• Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.

• Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
• Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
• Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.

Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.

• Manage day-to-day client success KPIs within assigned client base.
• Participate in client onboarding and ensure smooth adoption.
• Monitor performance metrics and provide actionable insights to leadership.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Serve as the primary operational point of contact for a portfolio of enterprise accounts.
• Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer.
• Develop and deliver engaging training to help customers confidently use HONK’s platform and services.

They transform the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company and embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

• Manage assigned portfolio customers with significant independence; develop strategic customer relationships across territories and execute impactful strategies to drive strong business results
• Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance; partner with Sales to develop and execute account growth strategies across shared customers
• Take ownership of risk identification, documentation, and escalation within their area; identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities

Renaissance is a global leader in pre-K–12 education technology. Their solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners and their solutions are being used in over one-third of US schools and in more than 100 countries worldwide.

• Orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
• Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus.
• Co-manage 10–15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.

IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.

• Engage proactively with a portfolio of named accounts to understand evolving needs.
• Build and nurture strong relationships with key stakeholders to foster trust.
• Drive product adoption and value realization post-implementation by delivering training.

Propel Software transforms the way product companies work with its product value management platform. Propel is recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, built on Salesforce and driving product success.

• Drive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth
• Lead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)
• Monitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement

Onit is redefining the future of legal operations through the power of AI with their cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.

• Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
• Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
• Ensure on-time renewals and accurate renewal forecasting across assigned accounts.

Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.

• Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
• Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
• Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.

• Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
• Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
• Proactively drive customer adoption and mitigate retention risk.

Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.

• Independently manage a book of business/portfolio across assigned territories.
• Ensure that customers are continuously delighted throughout their journey with Renaissance.
• Contribute to revenue growth through customer advocacy and success stories.

Renaissance is a global leader that provides pre-K–12 education technology. Their solutions help educators analyze and plan personalized learning paths for students. They are fiercely passionate employees and educational partners that have helped drive phenomenal student growth, with solutions being used in over one-third of US schools and in more than 100 countries worldwide.

• Lead and develop a team of CSMs and Support Specialists.
• Own the full post-sale customer lifecycle.
• Establish and iterate on scalable CS playbooks.

Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue.

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.

• Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
• Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
• Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.

Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They have over 16,000 academic institutions as partners and have a remote-first culture that empowers people to work with purpose.

• Own executive-level relationships for top-tier healthcare accounts (TCV $200k+).
• Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation.
• Act as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team.

Propelus simplifies workforce compliance management across healthcare. With innovative technology and strategic partnerships, Propelus empowers millions of professionals, employers, and regulators to create a connected and efficient healthcare ecosystem.