Source Job

• Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
• Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
• Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.

• Lead new customer onboarding and implementation.
• Set strategic direction in customer's use of Limble.
• Identify risks to retention and opportunities for growth.

Limble empowers the unsung heroes who support the world by revolutionizing the way businesses manage their maintenance operations. They provide a comprehensive suite of software solutions to optimize asset performance and drive operational excellence. Limble's company culture and values are based on collaboration and transparency.

• Serve as the primary point of contact for customers following initial onboarding and deployment
• Proactively monitor account health and platform usage to drive adoption and value realization
• Translate customer goals into platform configurations, success plans, and measurable outcomes

Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.

• Oversee transition from Sales to Customer Success and build stakeholder relationships.
• Develop strategic Account Plans and Success Plans to monitor customer health and objectives.
• Lead business reviews with customers, identifying solutions and gathering feedback for product development.

Jobgether is an AI-powered platform that connects job seekers with employers. Their AI matching process ensures applications are reviewed quickly and fairly.

• Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
• Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
• Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.

• Manage relationships with C-level executives across complex enterprise accounts.
• Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Lead "Voice of the Customer" initiatives internally to shape product investments.

Onapsis safeguards critical business applications, ensuring compliance and availability for over 20% of the Fortune 100. They foster a unique culture of high achievement and teamwork with supportive, innovative colleagues in the cybersecurity space.

• Mentor and enable the team to exceed company growth and retention forecasts.
• Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts.
• Provide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With over 50 million registered users, they foster a high-performance culture driven by values and knowledge exchange.

• Serve as the primary operational point of contact for a portfolio of enterprise accounts.
• Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer.
• Develop and deliver engaging training to help customers confidently use HONK’s platform and services.

They transform the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company and embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

• Lead and develop a team of CSMs and Support Specialists.
• Own the full post-sale customer lifecycle.
• Establish and iterate on scalable CS playbooks.

Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue.

• Serve as the primary point of contact between strategic customers and internal stakeholders.
• Foster and grow customer relationships by acquiring tribal knowledge of a customer's organization.
• Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption.

MariaDB makes a big impact on the world by being the backbone of applications used everyday, from banking to shopping to calling. Companies large and small, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people.

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.

• Develops trusted advisor relationships with key accounts and customer stakeholders.
• Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands.
• Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program.

Fleetworthy offers a technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. They are trusted by 75% of the top fleets in North America and are recognized across the industry for innovation and leadership.

• Own executive-level relationships for top-tier healthcare accounts (TCV $200k+).
• Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation.
• Act as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team.

Propelus simplifies workforce compliance management across healthcare. With innovative technology and strategic partnerships, Propelus empowers millions of professionals, employers, and regulators to create a connected and efficient healthcare ecosystem.

• Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
• Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
• Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.

Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.

• Orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
• Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus.
• Co-manage 10–15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.

IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.

• Manage day-to-day client success KPIs within assigned client base.
• Participate in client onboarding and ensure smooth adoption.
• Monitor performance metrics and provide actionable insights to leadership.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Develop and execute strategies to grow revenue within individual accounts.
• Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
• Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.

e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

• Lead a regional team, delivering world-class customer support for our software product - Service Autopilot.
• Champion collaboration with Engineering and Product teams to ensure timely and effective resolution of technical issues.
• Maintain high customer satisfaction, ensuring consistent service quality and adherence to SLAs.

Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage their operations and growth. They aim to help business owners focus on their passions, with over 130,000 businesses relying on Xplor in 72+ countries.

• Provide post-go-live administrative support for multiple clients
• Solutioning and configuration of Vault applications to meet customer needs
• Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training

Veeva Systems helps life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, they surpassed $3B in revenue and are a public benefit corporation committed to balancing the interests of customers, employees, society, and investors.

• Proactively manage customer relationships from implementation hand-off through renewal and beyond.
• Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
• Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.

Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. It is a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through, operating fully distributed across the US and internationally.