Job Description
Provide first line support for Mambu applications and services in Salesforce. Manage & triage incoming requests and assign it to the relevant support team. Ensure all support tickets are responded within the agreed service level timeframe. Solve technical issues reported by our customer. Perform basic technical triage using tools such as Grafana, Loggly and MS SQL. Manage resolution, internal and external communication for major incidents (P1 & P2). Drive product reliability improvement efforts across Mambu and continuously build the technical knowledge base and process improvements. Work collaboratively with support teams across regions.
About Mambu
Mambu is a leading SaaS cloud banking platform on a mission to make banking better for a billion people, shaping the future of financial services.