Partner Support Coordinator

Responsibilities:

• Deliver real-time support via phone, email, and chat across all partner channels, managing a high volume of inbound and outbound communications.
• Conduct thorough research to troubleshoot technical issues and provide accurate information on products, coverage, and partner programs, escalating when appropriate.
• Navigate complex situations with professionalism and a solutions-oriented mindset, ensuring seamless partner experiences.

Qualifications:

• Possess at least 2 years of experience in a customer-facing contact center environment, with a minimum of 2 years managing high-volume, multi-channel support.
• Demonstrate exceptional verbal and written communication skills, with experience in the veterinary or pet insurance industry considered a plus.

Compensation and Environment:

• Earn an hourly pay of $22 on a full-time schedule, with eligibility for monthly bonuses and Restricted Stock Units that vest over 4 years.
• Enjoy a flexible workplace open to candidates across the US, with a hybrid remote/in-office schedule for those in the Seattle area, and a casual, pet-friendly office environment.
• Benefit from full medical, dental, and vision coverage at no cost, along with paid time off, float holidays, and a five-week sabbatical after five years of employment.