Customer Success and Implementation Manager

As a Customer Success Manager, you will lead enterprise-scale SaaS deployments across TrustArc’s privacy, risk, and AI-enabled solutions. You’ll combine technical fluency, consultative project leadership, and a customer-obsessed mindset to drive measurable outcomes from onboarding through value realization. This role requires a strategic thinker who can translate complex privacy and compliance challenges into clear, actionable solutions within the TrustArc platform, ensuring our clients achieve adoption, ROI, and long-term success. Once a customer is implemented, you will continue as their success partner, guiding the ongoing lifecycle through proactive insights, platform optimization, and expansion planning. You’ll also serve as a trusted advisor internally, advocating for customers, surfacing trends, and influencing the product roadmap.