Sr. Customer Success Manager, Senior Living

The Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.

Key responsibilities include building and growing client relationships, demonstrating an understanding of market segments, leveraging PointClickCare Customer Success methodology, developing joint customer success plans, eliminating barriers to customer advocacy, facilitating Executive Business Reviews, and providing strategic guidance to customer executive leadership. This role involves working cross-functionally, identifying sales expansion opportunities, providing early warning and turnaround strategies, and advocating for accounts within PointClickCare.