Manager, Customer Success

About the Role:

• We’re hiring a Manager, Customer Success to lead and scale a growing team of CSMs.
• This role is critical to helping the team operate consistently and deliver strong customer outcomes.
• You’ll initially manage ~8 CSMs and build processes for scale.

Responsibilities:

• Lead, coach, and support a team across onboarding, adoption, and renewals.
• Hold weekly 1:1s and bi-weekly call coaching sessions.
• Partner with Director of CS to design onboarding frameworks and playbooks.

Qualifications:

• 2+ years managing Customer Success teams in high-growth SaaS.
• Proven success driving renewals, retention, and adoption.
• Strong sales acumen and exceptional coaching skills.

Why Join Spellbook:

• Embrace autonomy in a flexible, remote-first environment.
• Access company-paid benefits, mental health support, and generous time off.
• Enjoy monthly meals, wellness allowance, and parental leave top-ups.