Customer Success Manager

Lead the APAC Customer Success team at Drata. This role is a “startup within a startup,” with a primary focus on Australia. The ideal candidate is a hands-on leader who can manage, coach, and grow a team of new CSMs while directly engaging with customers and Sales leadership. They must be flexible, able to operate at both executive and tactical levels, and thrive in a high-growth, ambiguous environment.

Establish foundational Customer Success processes and playbooks tailored to the APAC market, while aligning with global frameworks. Collaborate with Sales, Product, and Support leadership to execute regional customer success strategies aligned with Drata’s overall goals of satisfaction, retention, and growth.

Proactively identify churn risks in APAC accounts and deploy mitigation strategies in collaboration with Sales and CS peers. Partner with champions and Sales leaders to uncover expansion opportunities, increasing customers’ usage and value realization. Ensure consistent delivery of adoption milestones and measurable outcomes to drive retention and revenue growth.