Support the onboarding of new home care agencies and other partners by assisting with workflow setup, documentation, and training coordination.
Reinforce partner understanding of Ceresti processes including referrals, documentation, scheduling and billing workflows, and communication pathways.
Provide day-to-day onboarding support and handoff coordination in partnership with the Home Care and Channel Partnerships Manager.

Account & Relationship Support:

Serve as a primary operational point of contact for assigned home care partners and designated partnerships.
Maintain regular communication with partners to support service delivery and referral execution.
Respond to partner questions and requests; triage and escalate issues as needed.

Operational Coordination & Issue Resolution:

Assist with troubleshooting operational challenges such as scheduling delays, staffing gaps, missed visits, or documentation issues.
Coordinate with internal teams to ensure partner needs are addressed efficiently.
Help ensure seamless coordination between Ceresti and partners to support timely respite delivery.

Ceresti Health

Ceresti Health empowers family caregivers through its innovative Caregiver-Enabled Dementia Program. They leverage technology, AI, data, and personalized coaching to improve health outcomes and reduce hospitalizations. They value creativity, accountability, and impact, fostering a collaborative work environment.

Apply for This Position