Account Manager, Medicare Advantage Plans

Key Responsibilities:

• Serve as the primary account owner for assigned Medicare Advantage Plan partners from post-implementation through steady state.
• Build strong, trusted relationships with plan leadership, population health and care management teams, medical directors, and quality stakeholders.
• Develop a deep understanding of each plan's member population, benefit design, network structure, and strategic priorities.

Program Performance & Growth:

• Own enrollment performance for assigned MA Plan partners, including monitoring referral flow from care management teams, outreach effectiveness, and caregiver activation.
• Identify opportunities to improve member uptake through care management team and customer service team education, workflow refinement, and targeted engagement strategies.
• Partner with internal teams to troubleshoot enrollment barriers and optimize operational processes.

Required Qualifications:

• Bachelor’s degree in a related field.
• 5+ years of experience in account management, client success, provider relations, or partnership management within healthcare.
• Experience working with Medicare Advantage Plans, managed care organizations, or value-based care entities.