Job Description
Affirm's Customer Advocacy and Retention (CAR) team sits within Customer Operations and houses our customer complaint experts. As a Customer Advocacy Specialist, you'll be empowered as the Voice of Affirm to use exceptional empathy and product expertise to solve highly complex complaints. The team facilitates communication and coordination among cross functional partners to identify the root causes and validity of the complaint, and uses a compliance and risk-based mindset to evaluate options to remedy the issues and determine the appropriate solutions to drive resolution.
Review and investigate complaints submitted directly by customers. Solve customer issues and drive continuous improvement by engaging with cross-functional partners and improving resources. Become an expert on products, policies, servicing processes, and regulatory requirements.
About Affirm
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.