Job Description
Provide responsive, onsite professional IT support via tickets, email, Slack, ensuring a positive experience for every employee. Troubleshoot and resolve issues related to macOS, Windows, Google Workspace and various hardware and software components. Provide Audio/Visual support for internal briefings (Google Meet, Zoom, etc) Manage employee onboarding and offboarding, including shipping, receiving, device setup, account provisioning, and training on IT tools and best practices. Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date. Create and maintain IT “How To Documentation”. Escalate complex issues to pull in relevant teams as needed, ensuring smooth handoffs and clear communication. Assist with departmental projects such as software rollouts, security initiatives, and process improvements. Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.
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