Genesys Cloud CX Change Manager/Trainer

Responsibilities:

• Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for all user roles.
• Design and create engaging, role-specific training materials, including quick-reference guides and e-learning modules.
• Assess organizational readiness and change impact for migrations, applying change management principles.

Communication & Change Management:

• Develop and execute clear communication plans to articulate project benefits and timelines.
• Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics.
• Act as a key advocate for change, fostering collaboration between business and IT teams.

Qualifications:

• Minimum 5 years of experience as a trainer specializing in contact center solutions.
• At least 3 years of hands-on experience in Genesys Cloud migrations or implementations.
• Bilingual proficiency with the ability to create content and deliver training in both official languages.