Source Job

Global

  • Responsible for driving user adoption, communication, and organizational readiness for Genesys Cloud migration and transformation initiatives.
  • Ensures transitions are smooth, well-communicated, and effectively supported by creating and delivering targeted training and managing change.
  • Prepares users for new tools and processes, ensuring the long-term success and stability of implemented solutions in a multi-client environment.

Training Change Management Communication Project Management

20 jobs similar to Genesys Cloud CX Change Manager/Trainer

Jobs ranked by similarity.

US

  • Support user adoption and operational readiness.
  • Develop role-based training and job aids.
  • Coordinate change communications.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

Global

  • Lead onboarding for new customers, creating personalized plans for fast adoption and value.
  • Serve as the primary point of contact and trusted advisor, understanding client goals.
  • Train clients on product features and best practices through live sessions and documentation.

Jobgether leverages AI-powered matching to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements, identifying top-fitting candidates for hiring companies. They streamline the hiring process, sharing shortlists with employers who then manage final decisions and next steps.

US Canada

  • Lead targeted change communications, email campaigns, newsletters, and supplier communications for VMS transitions
  • Develop, update, and maintain VMS documentation including QRGs and role-based job aids
  • Design, deliver, and maintain live and recorded training, office hours, and enablement materials

Pinnacle Group connects people with opportunities. They are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and are one of the largest women and minority-owned companies in their industry.

Global

  • Support identifying scope of local learning by analyzing Change Impact Assessments and Training Needs Assessments.
  • Build and execute local learning plans integrated into the overall Organizational Change Management plan as needed.
  • Act as a primary contact for countries concerning queries on mandatory training or local learning.

Jobgether is a platform helping candidates to get hired. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.

North America

  • Respond to customer, partner, and internal sales team requests related to training services.
  • Develop and improve processes for the smooth implementation of training programmes.
  • Solve logistical and training class delivery issues with minimum impact to participants.

ServiceNow began in San Diego, California, in 2004 and has become a global market leader. They bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.

Global

  • Configure, maintain, and optimize Genesys Cloud WFM functionality.
  • Build and adjust forecasts based on historical data and business changes.
  • Monitor intraday performance and service levels; recommend corrective actions.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. They retain nearly 1000 full-time professionals, with a culture of Relentless Performance and an annual growth rate exceeding 25%.

$100,000–$125,000/yr
US Unlimited PTO

  • Complete change management assessments
  • Create actionable deliverables for the core change management plans
  • Develop Training materials and lead instructor-led training

Attain Partners is an innovative consulting firm dedicated to disrupting the status quo to change the world and improve the lives of those they touch. From strategy to technology, their experts advance the important missions of education, nonprofit, healthcare, and state and local government clients. They empower career growth, provide benefits packages, encourage a flexible work environment, and foster a culture of inclusion to support the needs of their team.

Europe Middle East Africa

  • Lead the people side of transformation, ensuring 1,000+ ServiceNow consultants successfully adopt new delivery methodologies, AI-powered tools, and ways of working.
  • Apply Prosci methodology to drive adoption, minimize resistance, and accelerate business benefits realization.
  • Manage 7-8 professionals: change managers, communications specialists, training developers, analysts.

ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

North America Canada

  • Deliver high-impact sales training sessions that teach sellers how to win in complex enterprise deals.
  • Coach Salespeople in the skills and activities to drive success.
  • Reinforce our sales methodology, GTM process, systems, and AI-native tools.

ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

$70,000–$80,000/yr
US Unlimited PTO

  • Drive the full onboarding lifecycle from kickoff to go-live, manage timelines and risks.
  • Independently implement standard Salesforce and Mogli configurations, translate technical knowledge for precise client configurations.
  • Promote client success by implementing a dynamic onboarding program and training curriculum.

Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with extreme growth of clients in commercial verticals. They are a small, high-trust team focused on accelerating their clients' success globally.

Philippines

  • Own and manage the end-to-end training strategy for Sales and Customer Service teams
  • Design, implement, and continuously improve structured onboarding programs
  • Partner with cross-functional leaders to align training with tools, processes, and performance goals

North America

  • The Customer Success Manager acts as an advocate for customers.
  • You will oversee a portfolio of customers to help them achieve business outcomes and foster adoption.
  • Ensure customers are technically healthy and obtain maximum value from their investment.

ServiceNow, founded in 2004, is a global market leader bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter ways to work.

Global

  • Own end-to-end customer onboarding with a hands-on implementation mindset.
  • Lead customer implementations that may span weeks or months, depending on complexity.
  • Act as a trusted consultant, challenging assumptions and reframing requests when needed.

Infiterra simplifies subscription service delivery through its B2B SaaS platform, helping IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, they are recongnized for innovation and global impact - they foster a collaborative and growth-oriented culture.

Global 5w PTO

  • Deliver many live and virtual customer training covering CreatorIQ platform fundamentals, features, and best practices across global audiences.
  • Support webinars, office hours, and recurring enablement programs, adapting content for varying customer roles and experience levels.
  • Execute training aligned to standardized curriculum and learning paths, ensuring consistent, high-quality delivery at scale.

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They are on a mission to make businesses more human, and humans more impactful. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY.

US

  • Answer inbound calls with professionalism and customer service.
  • Assist with appointment scheduling calls and follow up on missed appointments.
  • Triage calls to determine if it is a request, complaint or grievance, and escalate or resolve.

New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. They have over 50 years of experience. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and they are proud to hold Mental Health America’s Platinum Bell Seal.

US Unlimited PTO

  • Develop and execute personalized onboarding and training plans.
  • Establish critical success metrics for clients' influencer programs.
  • Continuously track and address product adoption and client goals.

They connect candidates with companies using an AI-powered matching process. They ensure fair and objective application reviews, identifying top candidates for the hiring company, and operate with data privacy and AI transparency.

US

  • Supports the design and delivery of training solutions for customer-facing Account Executives and New Hires.
  • Ensures Training & Development and Brand Strategy are effectively represented in all training programs and solutions.
  • Accountable to quickly build relationships with and manage several key stakeholders at various levels.

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. They strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in their Allergan Aesthetics portfolio.

Europe

  • Own the customer onboarding experience, drive product adoption, and ensure customers realize ongoing business value from the Torq platform.
  • Act as a trusted advisor to customer stakeholders, partners, and sponsors to align product capabilities with evolving business and security needs.
  • Monitor and analyze key customer success metrics, including customer satisfaction, adoption, engagement, renewal likelihood, and expansion opportunities.

Torq's brand attracts attention in cybersecurity with solutions like agentic AI security. With $70M in Series C funding, the company has experienced 200% employee growth and 300% revenue growth in 2024, and is recognized as a top startup employer.

Indonesia

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.

Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries. They are a fully remote team of 650+ employees across 40+ countries, bringing together engineers, designers, and hospitality veterans.

$151,200–$226,800/yr
US

  • Develop and execute change management methodologies aligned with organizational goals.
  • Identify and engage with key stakeholders to build support for change initiatives.
  • Design and deliver training programs to support employees in adapting to new processes.

WellBe Senior Medical provides in-home clinical care to high-risk senior patients. They focus on providing comprehensive and coordinated care to improve health outcomes and patient satisfaction. WellBe does not specify the employee count and culture in this job posting.