Lead the people side of transformation, ensuring 1,000+ ServiceNow consultants successfully adopt new delivery methodologies, AI-powered tools, and ways of working.
Apply Prosci methodology to drive adoption, minimize resistance, and accelerate business benefits realization.
Manage 7-8 professionals: change managers, communications specialists, training developers, analysts.
Drive portfolio management, including demand intake, prioritization, and capacity planning.
Lead a team of high-performing program managers who drive digital transformation.
Communicate program strategy, risks, status, and recommendations clearly to executive leadership.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
ServiceNow, founded in 2004, is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
You will work with customers to drive consumption, adoption, and customer satisfaction.
Transition business requirements to configuration requirements of the ServiceNow Customer and Industries products.
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Oversee APAC and Japan for the new global AI Advantage team.
Run intensive, on-site Vision-to-Prototype engagements with C-level executives, defining ServiceNow strategy and prioritizing high-value use cases.
Orchestrate cross-functional teams to build prototypes on the ServiceNow platform with an emphasis on AI.
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations.
Integrate AI into work processes, decision-making, or problem-solving.
Support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products with ServiceNow best practices focused on configuration vs. customization.
Drive various solution specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
They are a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Partner with Scale and Mid-Market Major Area Leaders to develop, manage, and track customer adoption plans across their portfolios.
Monitor GRR trends, product adoption metrics, and customer health indicators using AI-driven insights to identify downsell risks and expansion opportunities.
Establish consistent cadences for adoption reviews, customer health check-ins, and performance tracking across Commercial and Mid-Market segments.
ServiceNow began in San Diego, California in 2004 with the goal to transform how we work. Today, ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They empower organizations to find smarter, faster, and better ways to work with their intelligent cloud-based platform that connects people, systems, and processes.
Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world’s leading mission capability integrator and transformative enterprise IT provider, they deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Design and implement AI solutions on the ServiceNow platform
Stay current with emerging AI capabilities and evaluate their applicability to our platform and use cases
Developing solutions specific to user requirements gathered in workshops
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Design comprehensive AI fluency curriculum tailored to various role segments
Conduct training sessions that energize and empowering associates
Facilitate use case discovery sessions translating AI into practical applications
Jobgether is a platform that leverages AI-powered matching system when reviewing applications. They ensure that applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Support identifying scope of local learning by analyzing Change Impact Assessments and Training Needs Assessments.
Build and execute local learning plans integrated into the overall Organizational Change Management plan as needed.
Act as a primary contact for countries concerning queries on mandatory training or local learning.
Jobgether is a platform helping candidates to get hired. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Create actionable deliverables for the core change management plans
Develop Training materials and lead instructor-led training
Attain Partners is an innovative consulting firm dedicated to disrupting the status quo to change the world and improve the lives of those they touch. From strategy to technology, their experts advance the important missions of education, nonprofit, healthcare, and state and local government clients. They empower career growth, provide benefits packages, encourage a flexible work environment, and foster a culture of inclusion to support the needs of their team.
Lead targeted change communications, email campaigns, newsletters, and supplier communications for VMS transitions
Develop, update, and maintain VMS documentation including QRGs and role-based job aids
Design, deliver, and maintain live and recorded training, office hours, and enablement materials
Pinnacle Group connects people with opportunities. They are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and are one of the largest women and minority-owned companies in their industry.
Champion the transition to a platform and software business model.
Hire, mentor, and lead a high-performing team of CSMs.
Drive adoption of new platform features and software modules.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Develop and refine Now Next AI GTM strategy roadmap to drive measurable revenue impact.
Lead cross-functional alignment across Sales, Product, Engineering, and Value teams.
Equip sellers with tools and narratives that win executive conversations.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers. They offer a cloud-based platform that connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own the strategy, commercialization, and end-to-end execution of custom and value-added professional services.
Lead the design, pricing, and launch of new service offerings, partnering closely with Sales.
Lead, mentor, and develop a high-performing Professional Services organization.
Actabl is transforming hotel operations through purposeful innovation. Their integrated software products empower over 10,000 hotel properties worldwide with the insights and tools needed to thrive in an evolving industry landscape. They invite talented SaaS professionals to join their mission of empowering the people who power hospitality by enabling excellence in hotel management.
Drive the vision and roadmap for a Customer Service and Operations Platform.
Lead the discovery and implementation of process improvements and automation opportunities.
Identify high-impact use cases for generative and predictive AI.
EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions and also enables companies to manage their food spend in a single, customizable platform.
Respond to customer, partner, and internal sales team requests related to training services.
Develop and improve processes for the smooth implementation of training programmes.
Solve logistical and training class delivery issues with minimum impact to participants.
ServiceNow began in San Diego, California, in 2004 and has become a global market leader. They bring innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes to empower organizations.
Enable Global Capability Center (GCC) transformation initiatives with System Integrator (SI) partners.
Build and execute joint go-to-market strategies for GCC transformation solutions.
Modernize processes using ServiceNow's workflow automation, Intelligent Process Automation (IPA), and AI-powered capabilities.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Support territory strategy and planning to improve vertical agreement.
Support customers to envision the value of a digital transformation.
Coach AEs, ADRs, ACE with foundational specialty solution area knowledge.
ServiceNow is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. They offer an intelligent cloud-based platform that connects people, systems, and processes to empower organizations, fostering smarter, faster, and better ways to work.