Sr. Manager, Enterprise Customer Success

Recast Software is looking for a Senior Manager, Customer Success to lead the exceptional Enterprise Customer Success team and program. You’ll recruit, hire, train, and empower a team of CSMs while constantly optimizing processes towards stronger customer satisfaction, deeper product adoption, and higher renewal rates. In this player/coach role, you’ll also maintain your own small customer portfolio of our largest and most strategic customers; ensuring every customer receives the value and seamless experience they expect from Recast. Lead a growing team of Enterprise Customer Success Managers. Invest in professional development and career growth while building a culture of curiosity, empathy, and excellence. Partner with the Executive Leadership to shape and execute the overall vision and strategic plan for customer success in service to company priorities. Defining internal and external project plans while communicating milestones and risks up and across the organization. Own the end-to-end customer experience. Identify trends and recurring problems across customers to build and deploy scalable playbooks to make the customer experience seamless and delightful for all customers.