eDiscovery Customer Success Manager

Responsibilities:

• Own client engagement, partnership development, and stakeholder management.
• Lead client-side implementation strategy, onboarding readiness, and workflow alignment.
• Drive adoption of standardized Managed Services workflows and promote client self-sufficiency.

Qualifications:

• Bachelor's degree required; advanced degree preferred.
• 5+ years in eDiscovery, litigation support, customer success, or related client services.
• Experience managing client-facing relationships in a technology-enabled services environment.

Skills & Attributes:

• Exceptional communication, presentation, and stakeholder engagement skills.
• Strategic, consultative, and customer-focused mindset.
• Strong process improvement, workflow analysis, and documentation capabilities.

Success Measures:

• Successful client onboarding, implementation, and adoption outcomes.
• Strong client satisfaction, engagement, and account health.
• Contributions to client retention, growth opportunities, and long-term partnership success.